Saying Goodbye to Temporary Transformation Payment

Will, EnableUs Community

Alright everyone, welcome back to The EnableUs Community Podcast. where we turn price guides into plain English and budgeting headaches into, well...let’s say manageable migraines. I’m Will, and Winter’s here with me, as always. Today, look, this one’s big if you’re a provider or participant who’s had to wrangle those mysterious extra NDIS price lines—yep, we’re saying goodbye to the Temporary Transformation Payment, the TTP. Winter, you ready to go through the rise and, honestly, probably a bit of relief at the fall of the TTP?

Winter, EnableUs Community

So ready, Will. I mean, there’s always at least one ‘temporary’ thing in NDIS that seems to outstay its welcome, but this time it’s official. The TTP wrapped up at the end of June 2024, and there’s a lot to unpack about what it was, why it existed, and what it actually means for everyone now. You and I have had a few chats about price limits in the past—I remember in episode 10 when we talked about those components in service rates—so it’s kind of perfect that we’re coming full circle with the end of this particular price loading.

Will, EnableUs Community

Spot on. And, for anyone joining us who might not have lived and breathed the TTP, let’s break it down. It was basically an extra percentage tacked onto specific disability support rates—started at 7.5% back in 2019, then dropped gradually until it totally disappears by, well, now. The idea was, look, NDIS wasn’t a small change for providers—suddenly there was more paperwork, registration, the admin mountain—so that temporary top-up was created to help deal with all that, at least while people adjusted. Did I miss anything crucial there, Winter?

Winter, EnableUs Community

No, that’s a good summary. The key detail is, it only applied to a couple of support categories—think support worker stuff: daily living assistance, personal care, social participation, that sort of thing. If you were in therapy or support coordination, you never saw those TTP codes pop up. And each support item had a matching ‘TTP’ version, that let providers legally claim the higher price—but only if they met some eligibility dances, right?

Will, EnableUs Community

Yeah, and it wasn’t like you got to just check a box and bill more. There was no official ‘register as a TTP provider’ form. Instead, you had to show you were meeting key requirements—your business contact info and services up-to-date in the Provider Finder thing, take part in the NDIA’s annual market benchmarking survey, and acknowledge compliance with pricing rules every time you put a claim through myplace. And there was that critical bit—you couldn’t just up the price and hope no one noticed. You had to explain, get agreement from the participant, spelled out in the service agreement. No secrets, no surprises—at least, in theory.

Winter, EnableUs Community

That’s right. And, you know, the transparency piece is so important. We probably all saw cases—especially in regions without much real provider choice—where those negotiations felt more like, “You pay this or you miss out.” One of the big criticisms was, the NDIA never actually increased people’s budgets to cover TTP, at least not automatically. So providers and participants had to work it out, and if the plan was too tight...well, someone had to miss out, or providers would just have to discount. It wasn’t smooth for anyone.

Will, EnableUs Community

Absolutely, and it almost felt like ‘temporary’ was code for ‘we’ll figure it out as we go’. And here we are, TTP ended 1 July 2024; if you’re providing services from that date, you’re back to standard price lines only—can’t claim or advertise a cent more for TTP. That does mean a revenue drop for some providers, but also, the two-tier pricing mess is now gone. Simpler for participants, at least—no more head scratching over whether you’re a TTP or non-TTP charge.

Winter, EnableUs Community

Exactly. But, and this is important, if you delivered supports before the end of June and still need to claim, you can—they’ve left the old TTP codes up on a separate tab in the support catalogue. You just need all your records to show the service date was before that cutoff. Anything after 30 June—even if you just mess up your billing system—will get rejected fast. So, if you’re still mopping up legacy invoices from June, triple-check those codes and make sure the paperwork lines up.

Will, EnableUs Community

That’s a big one. The temptation to just ‘set and forget’ old invoice templates could get some people caught out—so update your systems, audit your service agreements, and double check all new claims are the standard rates. And, look, people might be wondering, what actually replaced the TTP? The answer is, basically—nothing. Instead, the annual NDIS Pricing Review process took over, so provider costs get considered through standard percentage increases each year, based on stuff like wage rises, cost of living, economic shifts. Like this year, there was—what was it—3.95% bump for support worker rates, biggest we’ve seen for a while, and tied into the Fair Work minimum wage change and the super increase.

Winter, EnableUs Community

Yeah, and that’s arguably a bit more predictable than a temporary loading that everyone knew was gonna drop off a cliff eventually. Instead, everyone—participants, providers, planners—can see those adjustments play out in the official updates. It’s more sustainable, and hopefully takes some uncertainty out of budgeting on both sides. Plus, like we saw with milestone-based planning in episode six, stability makes it way easier for everyone to track spending and focus on outcomes, instead of just squinting at price codes month to month.

Will, EnableUs Community

Exactly. But before we sign off, let’s just acknowledge—the TTP highlighted some hard truths. Participants need clarity about what they’re charged. Providers need business models that work under standard pricing, without leaning on band-aid top-ups. And the system changes aren’t just flick-of-a-switch—they create real costs, and good pricing has to account for that. Hopefully we can move forward with a simpler, more transparent approach now.

Winter, EnableUs Community

And for participants, there’s a big upside—not having to puzzle through whether TTP applies or what’s left in the plan versus the true price. It’s just one standard across the board now. Let’s hope that leaves more space for genuine conversations about supports and goals, instead of wrestling with a pricing tangle.

Will, EnableUs Community

Absolutely. That’s all for this episode—hope you feel clearer about the end of TTP and what it means for your work, your business, or your plan. Winter, always good to chat this stuff through with you.

Winter, EnableUs Community

You too, Will. And thanks everyone for listening—or sticking with us if you made it to the end! Join us next time when we’ll dive into more of the NDIS changes and how you can keep getting every dollar working the hardest for you. Take care!

Will, EnableUs Community

Alright, see ya everyone, and don’t forget to double-check those codes before you submit anything this month. Bye for now!